Shipping Policy

Last Updated: March 29, 2026

Thank you for shopping with us. Please review our shipping policy below for detailed information about order processing and delivery times.

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Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends (Saturday & Sunday) or public holidays.

If we experience a high volume of orders, processing may be slightly delayed. In such cases, we will notify you via email.

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Shipping Rates & Delivery Estimates

We offer shipping to the following regions. Delivery times are estimated from the date of shipment, not the date of order placement, and do not include weekends or public holidays.

United States (US)

United Kingdom (UK)

Total estimated time from order to delivery:

 

• United States: 4–10 business days (1–3 days processing + 3–7 days shipping)

 

• United Kingdom: 5–13 business days (1–3 days processing + 4–10 days shipping)

Business days are Monday through Friday, excluding public holidays.

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Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

Please allow up to 48 hours for tracking information to become available after receiving your confirmation email.

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Shipping Restrictions

• We currently ship to the United States and United Kingdom only.

 

• We do not ship to P.O. Boxes or APO/FPO addresses.

 

• Orders with incorrect or incomplete addresses may experience delays or be returned to us.

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Customs, Duties & Taxes

United States

No additional customs duties or taxes are applied at delivery.

United Kingdom

Orders shipped to the UK may be subject to import duties, taxes, and customs clearance fees. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your local customs office for more information.

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Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window, please take the following steps:

1. Check your tracking information for the latest status update.

2. Verify that the shipping address provided is correct.

3.Contact your local post office or carrier for further assistance.

4. If you still cannot locate your package, please contact our customer support team and we will assist you in resolving the issue.

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Order Changes & Cancellations

• Orders can be modified or canceled within 12 hours of placement.

 

• Once an order has entered the processing or shipping stage, we are unable to make changes or cancel the order.

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with the following information:

• Your order number

 

• A photo of the damaged or incorrect item

 

• A description of the issue

We will arrange a replacement or refund as quickly as possible.

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Contact Us

If you have any questions about our shipping policy, please contact us:

• Email: support@okacase.jp

 

• Response Time: Within 24–48 business hours

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This shipping policy is subject to change without prior notice. Please review this page periodically for updates.